How Curbside Pickup Works

The COVID-19 crisis has significantly impacted the way customers access food and other essential goods, and therefore the way retailers operate may look very different today than it did just a few weeks ago.

At Kimco, we have spent the last several weeks with a singular focus – finding ways to support our valued stakeholders. To that end, we launched our Curbside Pickup™ program, which we hope will be a help to tenants and customers through the COVID-19 pandemic and beyond. We believe strongly that this crisis will mark a permanent shift in consumer shopping habits, and services like curbside pickup, while already starting to gain traction before, will become part of daily life for most consumers going forward.

The program is designed to help businesses adapt to these new shopping habits, and to allow customers to ease back into a daily shopping routine while feeling safe and comfortable at their neighborhood shopping centers.

As we expand our Curbside Pickup™ program nationwide, tenants will be notified when it becomes available in your area.

Download Flyer (PDF)

IF YOU'RE ALREADY OFFERING CURBSIDE PICKUP, OR YOU'D LIKE TO GET STARTED, HERE'S HOW IT WORKS:

CUSTOMER places order via phone, online or app, and chooses to pick up at the shopping center

MERCHANT provides the customer with appropriate “Pickup Zone” (for example, Zone A, B or C, etc.)

CUSTOMER is instructed to call the store once they've arrived, indicating which spot number they have parked in

MERCHANT brings item to the customer's car, and places it in the trunk

THAT'S IT – CUSTOMER LEAVES HAPPY!

Take a look, and note which Zone is closest to your store - that's where you'll be directing customers. We're providing these spots for use by your customers, FREE OF CHARGE.

TESTIMONIALS

Nationwide rollout of our Curbside Pickup™ program is currently underway, and we're loving what tenants have to say so far!

"We are just thrilled about Kimco's Curbside Pickup™ program. Now with designated parking spots the process will be much more organized, and our customers will feel more comfortable knowing that this is a "normal" part of the shopping experience."

Deborah Deshazo
Owner, Shannon Jewelers
Grand Parkway Marketplace - Spring, TX

For more information on our Curbside Pickup Program™, or for other property management-related requests, please call Kimco's 24/7 National Call Center at 1 (833) 800-4343.